Frequently asked questions
Quick answers about booking, deposits, delivery and setup.
How do I book?
Pick your date, choose your rentals, enter your event address and pay the deposit to reserve. You will get a confirmation right away, and you can manage your order from your account.
How much is the deposit?
A 25% deposit reserves your date. You can pay the balance online from your account or from the payment link we send you, or as arranged with us.
How is the delivery fee worked out?
It is based on the distance from our location to your event address. You will see it at checkout before you pay anything.
What payment methods do you accept?
Credit and debit cards, Apple Pay and Google Pay online. Other ways to pay can be arranged with us — just ask.
Do I need to sign anything?
Yes. Every rental has a rental agreement. You can read and sign it online ahead of your event, so there is nothing to sign on delivery day.
What do I need at my event location?
A clear, level area, and a power outlet near where the inflatable will go. Water slides also need a garden hose connection. Each rental’s page lists its size and setup needs.
Can I change or cancel my order?
Contact us as soon as you can at or . Cancellation and weather rules are in your rental agreement.
Where can I see my orders and receipts?
Sign in to your account to see your orders, pay a balance, add a tip, download receipts and book again.
How do I reach you?
Call or email . See our contact page for more.